Welcome to Chocolate Moments – A warm surprise. Below you will find the terms and conditions we use to ensure that your order and our service run as smoothly as possible.

1. Orders & Payment Your order is final once you receive our confirmation email. Prices include VAT and exclude shipping costs.

2. No Returns (Right of Withdrawal) Because chocolate is a perishable product, orders cannot be returned. Please review your order carefully before checking out.

3. Delivery & Quality We aim to deliver your “warm surprise” as quickly as possible. During extreme heat (above 25°C), we may briefly delay shipping to guarantee the quality of your chocolate.

4. Complaints Not satisfied or did your order arrive damaged? Please report this within 48 hours of delivery via chocolatemoments@hotmail.com, preferably with a photo. We will find a solution immediately.

5. Products Chocolate is a natural product; minor variations in color or shape compared to the website photos may occur.